Christine A. Sullivan MBA, CPCU, AIM, is the president and owner of CAS Consulting, LLC, which specializes in providing subject matter expertise in claim handling practices and procedures for insurers, educational institutions, law firms, and other supporting businesses. She is on the faculty for the Lake Forest Graduate School of Management where she teaches courses in financial management, health care finance, economics, business ethics and leadership, strategic thinking and strategic management in the MBA program. She is also a faculty member at Olivet College where she teaches economics in the MBA in Insurance program. Previously, she was an adjunct professor at Illinois State University where she taught the risk and insurance and liability courses.
Prior to starting her own consulting company in 2011, Sullivan was a vice president in claims with the Allstate Insurance Company. She started her insurance career at Allstate in 1976 as a casualty claim adjuster and progressed through several technical and managerial assignments before being a named an officer in 2000. As a vice president, she had responsibility for injury and liability claim handling processes, practices, and procedures on a countrywide basis. She was also the chief claims compliance officer from 2009-11.
Sullivan earned her bachelor’s degree in economics and political science from the University of New Hampshire and her MBA degree in finance and marketing from the University of Illinois at Chicago. Sullivan holds the AIM and CPCU designations from the Insurance Institute of America and the American Institute for Chartered Property Casualty Underwriters. In September 2004, Sullivan was named Claims Professional of the Year by the Editorial Advisory Board of Claims Magazine. She has served on several industry and educational boards and is a contributing author for several textbooks for the Insurance Institute of America.